Acquire Agent CX app for iPhone and iPad

Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere.

Overview
• On the Dashboard: 

◦ View and chat with all pending, active, and online visitors, now in real time.

◦ Talk to multiple visitors at once.

◦ Get notified when visitors and customers want to chat with you.

◦ Provide customer support from virtually anywhere.

• Unified View: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.

• Audio and Video Calls: Connect with your customers via audio and video calls from the app or have your visitors connect with you from the widget.

• Join Call: Agents can initiate a video call from the desktop and then join the same call from a mobile device, creating a seamless experience when interacting with a customer.

• Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and tailored support. 

• Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.

• Emojis: Make conversations more engaging by expressing your emotions through emojis.

• Feedback: Collect visitor feedback using feedback forms to gauge performance.

• Webhooks: Fetch relevant information in real time.

• Notes: Resolve issues quickly by tagging agents and adding context through internal-only messaging. 

• Email & SMS: View email and SMS messages in a unified conversation thread.

• Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.

• Snooze Contact: Put conversations on hold to account for company breaks and holidays.

• Contact Tags: Add tags to your visitors for grouping, identification, escalation, and more.

• Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.

• Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords across the app’s different list views.

• Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.

• Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor and accurate responses to their requests.

• Social Media Share Links: Invite social media users and others to a chat, audio call, or video call with customizable links.

• Shortcuts Settings: Create basic shortcut formatting and define shortcuts from Settings.

• Reload Conversation: View and refresh conversations to see the latest message in case of delay related to internet connectivity issues.

• Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time. 

• Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin the conversation, simply add a message to reactivate it. 

• Delete Conversation: Remove any conversation that’s no longer needed. 

• Tag Conversation: Create and add new tags relevant to your conversations from Agent Home.